Data Deletion Instructions

Who this page is for

This page explains how to have your personal information deleted from systems run by Menixuz IT Solutions (“Menixuz”). It covers the Menixuz website and its contact flows, and the LeadOps Messaging platform, through which businesses send and receive WhatsApp messages using the WhatsApp Business Platform. Our wider handling of personal information is described in the Menixuz Privacy Policy.

If you received a WhatsApp message from a business using Menixuz

The business that messaged you is the data controller for its customer records. Menixuz processes messages on that business’s behalf. The fastest route is to reply to that business on WhatsApp and ask it to stop messaging you and delete your details. A reply of “STOP” opts you out of further messages from that business through Menixuz.

You can also write to us directly. Email team@menixuz.com with the subject line “Data deletion request”, the phone number that received the messages, and the name of the business that messaged you. We will forward the request to that business, delete the message records, phone number, and delivery history we hold for you on that business’s behalf, and confirm to you by email.

If you are a business using LeadOps Messaging

You own your WhatsApp Business Account, your phone number, and your customer data. To delete your account and everything Menixuz holds for it, email team@menixuz.com from the email address registered with your account, with the subject line “Delete my LeadOps Messaging account”. We will remove your message records, templates held on our side, team-member and customer phone numbers, delivery history, and access keys. Your WhatsApp Business Account and phone number stay with you in your own Meta business portfolio; we only remove our access to them.

If you contacted us through the website

Email team@menixuz.com with the subject line “Data deletion request” and the email address or phone number you used, and we will delete the contact or booking records we hold for you.

What happens next

• We acknowledge your request by email within 3 business days.
• We may ask you to confirm the request from the phone number or email address concerned, so that nobody else can delete your data.
• Deletion is completed within 30 days of confirmation, and we confirm to you when it is done.
• Records we must keep by law, such as invoices, are kept only for the period the law requires and are not used for any other purpose.
• Meta retains WhatsApp message data on its own systems under its own policies; deleting from Menixuz does not change what Meta holds.

Contact

Menixuz IT Solutions, based in India. For any question about this page, contact team@menixuz.com.